Privacy Policy

Introduction

EatCaterly ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS messaging platform for food businesses.

By using EatCaterly's services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

• Name, email address, and phone number
• Business information and payment details
• Customer contact information you provide for messaging
• Account credentials and preferences

Usage Information

• Message content, delivery status, and engagement metrics
• Platform usage patterns and feature interactions
• Device information and IP addresses
• Log files and analytics data

Customer Data

We process customer data on behalf of our business users, including customer names, phone numbers, and messaging preferences. We act as a data processor for this information.

How We Use Your Information

• Provide and maintain our SMS messaging services
• Process payments and manage subscriptions
• Send important account and service notifications
• Improve our platform and develop new features
• Ensure compliance with SMS regulations and carrier requirements
• Provide customer support and resolve issues
• Analyze usage patterns to optimize performance
• Prevent fraud and maintain platform security

SMS Compliance & Consent

A2P Registration

EatCaterly maintains A2P (Application-to-Person) registration with major carriers to ensure compliant business messaging. We provide registered phone numbers and handle compliance requirements on behalf of our users.

Customer Consent

All SMS recipients must provide explicit consent before receiving messages. We help businesses maintain proper opt-in records and honor opt-out requests immediately.

TCPA Compliance

We comply with the Telephone Consumer Protection Act (TCPA) and similar regulations, ensuring all business messaging follows proper consent and content guidelines.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• With SMS carriers and service providers necessary to deliver messages
• With payment processors to handle billing and subscriptions
• With cloud service providers who help us operate our platform
• When required by law or to protect our rights and users
• In connection with a business merger or acquisition

Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and employee training
• Secure cloud infrastructure with industry-standard protections
• Regular backups and disaster recovery procedures

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account information: For the duration of your subscription plus 7 years
• Message data: 90 days for delivery and analytics purposes
• Customer consent records: 5 years to maintain compliance
• Payment information: As required by financial regulations

Your Rights

You have the following rights regarding your personal information:

• Access: Request copies of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of data processing
• Objection: Object to certain types of data processing

To exercise these rights, please contact us at eatcaterly@gmail.com.

Cookies and Tracking

We use cookies and similar technologies to improve your experience and analyze platform usage:

• Essential cookies for platform functionality
• Analytics cookies to understand usage patterns
• Preference cookies to remember your settings

You can control cookies through your browser settings, though some features may not work properly if cookies are disabled.

Children's Privacy

EatCaterly is designed for business use and is not intended for children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

International Users

EatCaterly is based in the United States. If you are accessing our services from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: