Find answers to your questions and learn how to get the most out of EatCaterly.
Common questions and instant solutions
Go to Menu Management, create a new menu with your items and prices, then use the Send Menu feature to text it to your customers.
Check that you're using compliant content, customers haven't opted out, and your account is in good standing. Contact support if issues persist.
Navigate to Customers, click "Add Customer," and enter their information. They'll automatically receive an opt-in confirmation.
Yes! Use the Schedule feature when creating your message to send menus at optimal times for your business.
Find detailed guides and tutorials organized by topic
Everything you need to know to set up your account and send your first messages.
Learn how to use all of EatCaterly's messaging and communication features.
Understanding your subscription, billing, and pricing options.
Learn about A2P compliance, data security, and best practices.
Track performance and understand your messaging analytics.
Common issues and how to resolve them quickly.
Watch step-by-step guides to master EatCaterly features
Complete setup walkthrough from account creation to sending your first menu.
Best practices for formatting menus that drive orders and engagement.
How to import, organize, and segment your customer database.
Track performance and optimize your messaging strategy with data.
Everything you need to know about staying compliant with SMS regulations.
Quick solutions to the most common problems users encounter.
Can't find what you're looking for? Our support team is here to help.